When your manager hits you with a question you can’t answer, don’t wing it. Instead, promise to dig deeper. Here is a simple 3-step framework:

1. Dive into research.
2. Create a spike.
3. Document your findings.

If others chime in with insights or context, capture that too. This approach not only tackles the current question but also builds a future-ready resource.

Next time this topic pops up, you’ll have the answer at your fingertips.